As a development manager, I’d like the people working with me to be as productive as possible. If I understand how much time the team is spending in different areas, then I’ll have a better understanding of how we can improve. I need a way to track how much time we are spending in the following areas:
- New product development
- Administrative tasks
Have you heard this line of reasoning before? Have you taken it yourself? Many of our new customers struggle with how to get this data. They basically have three options: track effort, estimate all defects, or ask your team.
Original goal of the development manager: “I’d like the people working with me to be as productive as possible.”
Everyone should agree that knowing how much time is being spent in each area could provide some evidence that a problem exists, but this knowledge definitely doesn’t help solve the problem. Knowing that your development team is spending too much time on defects is much less important than understanding why they are spending too much time on defects.